We endeavor to ensure that you are entirely happy with your purchase; however, if for any reason you need to return your item, our refund and exchange policy is below.
All returns must be requested within 14 days of receipt of goods. Any requests made outside 14 days of receipt of goods will be accepted at the discretion of us. We will exchange or refund items provided they are unworn and in resalable condition. All returned goods must arrive with their original packaging and labels attached. Any items returned without their original boxes will not be accepted.
We always thoroughly check all products before dispatch, but in the unlikely event that you have to return an item due the fact that they are faulty, it will be subject to inspection. Items deemed to be subject to general wear and tear, will not be accepted as faulty.
Refunds: We do not credit back the return postage cost.
Exchanges: For an exchange of product we will charge you postage and packing, as we have to create a new order. We only do like for like exchange or change for another same price item.
For hygiene reasons we are unable to exchange or refund any earrings unless faulty.
We advise all customers to check items received carefully before removing any labels and before disposing of any packaging.
Any refunds authorized will be made within 7 working days from the date of cancellation.
Please note: You are responsible for the return of the item. We cannot accept responsibility for it until it has been delivered to us, so we do advise you get proof of postage and we would recommend you send the item ‘signed for’, or, ‘secure/special delivery’.
Return address: JCUK, Unit 6, 54 Derby Street, Manchester, M8 8HF, United Kingdom.